Terms and Conditions

Welcome to www.innerwestnutrition.com.au (the ‘Website’) Terms and Conditions. This Website provides a conduit to access nutritional consultancy services and nutritional and lifestyle information. In these Terms and Conditions the use of “we”, “us” and “our” refers to Inner West Nutrition (ABN 86650357252). By accessing, browsing and or reading our Website, you are agreeing to be bound by our Terms and Conditions. If you do not agree to this, please discontinue from accessing the Website immediately.

When you visit our Website and use or purchase our services and/or products you agree that you are over 18 years of age. If you are under the age of 18, you must ensure that  you have a parent or guardian’s consent before proceeding.

Inner West Nutrition reserves the right to review and change any of these Terms and Conditions by updating this page at any time. Any changes made will be effective immediately from date of publication. We advise you review our Terms and Conditions when you access our Website.

Please note all products and services are advertised on this Website are offered in compliance with Australian Consumer Law.

1. Disclaimer

On this Website nutritional health and lifestyle information is provided for general purposes only. This information may be provided in the following forms:

• Blog posts;
• Articles;
• Guides;
• Hints and tips;
• General information on health, nutrition and lifestyle and
• Educational videos.

This information should not take the place of individual medical and/or dietary advice. There is no professional relationship between us, unless you explicitly choose to work with me by purchasing our services. The use of information from this Website is at your own risk.

Any testimonials and promised results that may be displayed on this Website are based on our experiences and those of previous clients. They are not guaranteed to be achieved with every client.

2. Downloads

We are not responsible for any loss, viruses, mishaps, software or hardware damage which may result, as a consequence of downloading material from the Website. While we take every care to ensure that the material we upload or send is free from issues, online transmission of data may be subject to interference without our knowledge or consent. It is your responsibility to maintain current and reliable internet protection and to take responsibility for the integrity and safety of your systems.

3. Links to external Websites

From time to time, we may provide links to sites that may be of relevance  or interest to you. We are not responsible for the content of these sites. If you believe that any link leads to a site that is not safe or that contains objectionable content, please let us know. Once you leave our Website and access these external links, we do not have control over these other websites.

4. Services Disclaimer

Our principal clinical nutritionist is Tanya Zugajev. Tanya has a Bachelor of Health Science degree (with Distinction) majoring in Nutritional and Dietetic Medicine. We strongly believe in using best practice principles and a combination of evidence based and traditional knowledge to educate and support clients. Our Website, eBooks, video, nutritional consultancy services and programs are there to support clients to improve their overall health and well-being.

Please understand that if you are not suitable for our treatment, we will not take you on as a client. If you still choose to consult with us, we will see you for a single session, where we will give you dietary or lifestyle advice and refer you on to an appropriate specialist.

If we are working together, it is your responsibility to update us on any changes to your health, wellbeing and lifestyle. It is important that you provide us with accurate information in our consultations and when you sign our consent forms and fill out your information. You are expected to use your common sense at all times, and if something doesn’t feel right, to contact us. We are relying on you to ask for clarification of anything you don’t understand, and to tell us about adverse reactions you might have to any therapy.

We see clients at our clinic for 1:1 consultations and online via Zoom, What’s App, FaceTime and telephone. Your confidentiality is assured, and your personal and sensitive information is dealt with under our Privacy Policy. You can find a copy of this document on our website.

Depending on our assessment of your needs, we may provide you with lifestyle advice as well as supplements. However, only you can take action. We are not responsible for how much you do (or don’t do) based on our recommendations. We provide the guidance and support, but you are the driver of your health change.  Lifestyle change is one of the most important elements of what we do, and there is an expectation that you not only desire change, but you are committed to working with us to choose changes that will work for you, and to implementing those changes to the best of your ability. If something is not working for you, then please let us know so we can adjust the plan together.

Best practice requires that we follow up on all my clients, so we will generally book you in for a follow up appointment. If you choose not to attend a follow up appointment, please reach out and tell us why you are not coming back. We are always open to honest feedback, and we would rather know your reasons than have you silently disappear.

5. Medical Disclaimer

The contents of this website are for informational purposes only and are not intended to be a substitute for professional medical advice, diagnosis or treatment. Nutritional medicine and lifestyle change is not a replacement for any existing medical treatment you are undergoing. You are expected to continue any treatment plan provided by your doctor, and we will never tell you not to follow your doctor’s advice. If any problems arise while we are working together, please tell us so we can address the issues. If you are concerned that your symptoms are getting worse and we are not immediately available, please consult your treating team or seek urgent medical care. We endeavour to work with your existing medical practitioner(s) to ensure a cohesive and integrative health experience.

6. Intellectual Property

This Website is for your personal use only. This website, our Services and all other related products to Inner West Nutrition Pty Ltd are subject to copyright. This includes, but is not limited to:

• Text;
• Graphics;
• Logos;
• Button icons;
• Video images and
• Audio clips.

The intellectual property rights, including copyright in all information and imagery provided on or through this website remains the property of Inner West Nutrition Pty Ltd.  You may not in any form or by any means adapt, reproduce, distribute, print, display, publish or create versions of this work from any part of this website, or commercialise any information without our written permission.

7. Payment Terms

All consultations are to be booked through our website. You will need to fill out our intake form and provide payment in advance for your first appointment. This shows your dedication to making a change in your lifestyle and caring for your health. Payment can be made by credit card, using Stripe.

Subsequent appointments are paid following the appointment, where we are meeting face to face, or in advance at the time of booking for online consultations.. All payments are handled through Stripe. Please refer to their Privacy Policy and Terms and Conditions.

8. Delivery of services

We meet with face to face clients in our clinic. Online consultations are generally provided via Zoom conferencing software, which is available for free download, What’s App, FaceTime or by telephone.

When you book an online session, you are provided with a link by Simple Clinic. Simple Clinic will also send out a reminder email before the session. It is your responsibility to install any necessary software and ensure that you are ready to join us at the time of your appointment.

If you fail to show up for your appointment, you will forfeit your payment, as we have held that time open for you. We will ring you on the phone number which you have provided to us if you are 10 minutes late to the session, to find out why you have not turned up. If you can’t be contacted, you forfeit your payment.

If you arrive late to a session, please be aware that we will still need to finish at the scheduled time so as not to inconvenience other clients. Sessions may be rescheduled automatically through Simple Clinic. Please look for the link in your confirmation of booking email.

Requests to reschedule may be made up until 48 hours before the booked appointment. After this time, you are expected to attend the appointment. If an unexpected emergency beyond your control has prevented you attending the session, please notify us as soon as possible, as we may be able to reschedule in some circumstances.

9. Returns Policy

You may cancel a booked consultation up to 48 hours before the session is due to start in order to receive a full refund or reschedule. After this time, no refunds are offered for consultations.

Any Stripe charges incurred in processing your payment or your refund will be deducted from the amount refunded to you.

10. Third Party Content

From time to time, we may provide you with educational information provided by a third party practitioner company. This material represents their opinion, not necessarily ours. We do not receive any payment or reward for sharing this educational information.

11. Termination of Services

The Terms and Conditions will continue to apply until terminated by either you or by inner West Nutrition Pty Ltd.  Termination by you can either be in writing (email) or verbally and will be noted on your file.

Inner West Nutrition may at any time terminate the Terms with you if:

• You have breached or intend to breach any of the provisions within these Terms and Conditions;
• Inner West Nutrition Pty Ltd is require to do so by law; and
• The provision of services to you by Inner West Nutrition is, in our opinion, no longer commercially viable.

12. Indemnity

You agree to indemnify Inner West Nutrition Pty Ltd, its affiliates, employees, agents, contributors, third party providers and licensors from and against:

• All actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;
• Any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and
• Any breach of these Terms and Conditions.

13. Dispute Resolution

If you have any issue or complaint arising out of your use of this Website or these Terms and Conditions, Inner West Nutrition Pty Ltd and you agree to make a genuine effort to resolve this Dispute through negotiation and discussion. A Dispute must be provided in writing to the other party of the Dispute. If resolution cannot occur withing 14 days of receipt of the Dispute, then the Parties to the Dispute must agree to either agree upon selection of a mediator or request that an appropriate mediator be assigned by the Australian Mediation Association. Each Party to the Dispute are liable for the fees and reasonable expenses of a mediator and the cost of the mediation venue (which will be in Sydney, NSW, Australia). Each Party must pay their own costs associated with the mediation

All communications regarding negotiations and resolution of the Dispute by both Parties are to be confidential and to the extent possible, be treated as “without prejudice”.

If three (3) months has passed and the Dispute has not resolved through mediation, then either Party can ask the mediator to terminate the mediation and the mediator must do so.

Ligation is to be considered the last resort, and may not be commenced until the above process of mediation has been undertaken.  

Jurisdiction

Our company is located in NSW and is subject to the governing laws of NSW, even when we provide services Australia wide.  Any dispute, controversy, proceeding or claim resolution will be conducted in NSW and be governed pursuant to the laws of NSW, Australia.